Support

Protect the wallet first.

Find the right next step without exposing keys, passcodes, backup passwords, or recovery material to anyone—including VOUT support.

Download & updates

Use the official VOUT app

Get VOUT for iPhone from the App Store link in the official download section. Never install a wallet package sent through chat.

View download options

In the app

Start with Help & support

Open Settings → Help & support for explanations tied to your app version, wallet state, RGB requests, and pending activity.

Read common answers

Contact

Email VOUT support

Include the app version, device model, what you expected, and what appeared. A public transaction ID is optional; never send secrets.

support@vout.app

Payment activity

Do not send twice

If an on-chain or RGB payment is still processing, keep VOUT open, refresh once, and check the activity detail. Do not repeat the send until the first payment has a clear failed state.

Ask about a payment

Wallet safety

Do not delete or reinstall

If VOUT reports that its on-device wallet engine, RGB migration, or local data needs attention, keep the app and its data intact. Reinstalling can remove the only recoverable client-side state.

Ask before changing anything

Recovery

RGB recovery needs more than a seed

A seed alone may not restore RGB client-side state. Export an encrypted full-state archive and rehearse the restore on another device before relying on it.

How VOUT protects state

Support will never ask for

Your secrets are not a support ticket.

Wallet passcode

Keep it on your device.

Backup password

VOUT cannot recover it for you.

Seed or private keys

Never type them into chat, email, or a website.

Remote device access

We will not ask to control your phone or sign a payment.